Grievance Policy

The Board of Directors, Medical Staff and Management of Ohio Surgery Center support our patients’ rights by providing a grievance process to respond to your concerns regarding patient’s rights, quality of care, privacy, or patient safety.

We encourage you to be an active participant in your healthcare experience. The Center’s employees are available to answer questions and address concerns promptly during your visit. If you do not receive a satisfactory response to your concern or problem from our staff, please ask to speak with a member of our Administrative Team. To voice or file a formal complaint or grievance, please contact the appropriate center contact verbally or in writing:

Risk Manager/Administrator
Ohio Surgery Center
930 Bethel Rd.
Columbus, OH 43214
614-451-0500 or toll-free 888-451-3313 extension 316
osc@ohiosurgerycenter.com

Privacy Officer
Ohio Surgery Center
930 Bethel Rd.
Columbus, OH 43214
614-451-0500 or toll-free 888-451-3313 extension 316
osc@ohiosurgerycenter.com

Should you wish to discuss your concerns with an agency outside the center, you also have the right to contact:

Ohio Department of Healthcare Standards and Quality
Provider and Consumer Services Unit
246 N. High Street
Columbus, Ohio 43216
Phone: 1-800-342-0553
HCComplaints@odh.ohio.gov

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 1-800-994-6610
E-mail: complaint@jointcommission.org

All Medicare beneficiaries
may also file a complaint or grievance with the
Medicare Beneficiary Ombudsman

Statement of Patient Bill of Rights rev. 05/09

For a printer friendly version of the Statement of Patient Bill of Rights, please click here.