Statement of Patient Bill of Rights

In recognition of our responsibility in rendering patient care,
these rights are affirmed in the policies and procedures of the Ohio Surgery Center.

To receive services without regard to race, color, age, sex, sexual orientation, religion, marital status, handicap, national origin or sponsor.

To be provided reasonable physical access.

To be provided a secure environment for self and property.

To be treated with respect, consideration and dignity.

To expect physicians and staff to respect your privacy and keep all information pertaining to your care confidential.

To expect that all disclosures and records are treated confidentially, except when required by law, and to be given the opportunity to approve or refuse their release.

To receive complete information from your physician regarding your diagnosis, treatment, prognosis, and expected outcome prior to treatment being rendered. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient to be a legally authorized person.

To be given opportunity to participate in decisions involving their health care, except when participation is contraindicated for medical reasons.

To receive from your physician information necessary to give informed consent prior to the start of any procedure and/or treatment, except in emergencies.

To refuse treatment and be informed of consequences of refusing treatment or not complying with therapy.

To know by name and position, the persons caring for you.

To be believed if you say you have pain.

To have your pain managed as individually and effectively as possible.

To have a concerned staff member will respond promptly to reports of pain.

To be advised if your physician has a financial interest in the surgery center.

To receive upon request, prior to treatment, a reasonable estimate of charges of medical care.

To receive information in a manner that you understand.

To voice grievances regarding treatment or care that is (or fails to be) furnished.

To exercise your rights without being subjected to discrimination or reprisal.

Grievance Policy

The Board of Directors, Medical Staff and Management of Ohio Surgery Center support our patients’ rights by providing a grievance process to respond to your concerns regarding patient’s rights, quality of care, privacy, or patient safety.

We encourage you to be an active participant in your healthcare experience. The Center’s employees are available to answer questions and address concerns promptly during your visit. If you do not receive a satisfactory response to your concern or problem from our staff, please ask to speak with a member of our Administrative Team.  To voice or file a formal complaint or grievance, please contact us verbally or in writing:

Risk Manager/Administrator
Ohio Surgery Center
930 Bethel Rd.
Columbus, OH 43214
614-451-0500 or toll-free 888-451-3313 extension 315
grievanceresolution@ohiosurgerycenter.com

Should you wish to discuss your concerns with an agency outside the center, you also have the right to contact:

Ohio Department of Healthcare Standards and Quality
Provider and Consumer Services Unit
246 N. High Street
Columbus, Ohio 43216
Phone: 1-800-342-0553
Email: HCComplaints@odh.ohio.gov

Office of Quality Monitoring and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 1-800-994-6610
Email: patientsafteyreport@jointcommission.org

All Medicare beneficiaries
may also file a complaint or grievance with the
Medicare Beneficiary Ombudsman
1-800-MEDICARE

Statement of Patient Bill of Rights rev. 01/2017